General Insurance Claims – Dispute Resolution Consultant
Suncorp
- Australia
- Permanent
- Full-time
- Join a team of devoted problem solvers dedicated to getting the right outcomes for their customers
- Hybrid working, flexible start times and the autonomy and freedom to plan your day
- 12-month full-time contract
- You will manage the complete review and issue the final response to our customer's verbal and written complaints
- You will seek out fair and reasonable decisions for difficult or complex situations by examining all sides
- You will be ethical and invested in your resolve
- You will interact intuitively and identify quickly the next steps and put these in motion
- You will be a personable and excellent communicator with the ability to adapt your interaction and articulate for the customer
- You will evaluate & interpret policies and apply the necessary discretions
- You will be balanced in the needs of the business and the customer in order to effectively resolve complaints
- You will facilitate timely responses to all verbal and written customer complaints and compliments
- You will retain existing business through your ability to overcome objections, timely resolution of customer concerns and your innate ability to connect with and understand people
- You will meet all regulatory or legislative requirements including General Insurance, ASIC RG271 and the Insurance Contract Act
- You will accurately record and maintain customer information relevant to the resolution of complaints
- You will support managers and leaders by identifying trends and making informed recommendations to meet our combined objectives
- Minimum 12-18 months in a general insurance claim or product role across Motor and Property Insurance
- Advanced ability to coordinate and manage your own portfolio in line with customer expectation, regulatory and industry code timeframes
- Personal attributes of self-awareness, empathy and resilience are crucial
- Advanced knowledge of products, systems and processes, relevant compliance standards, legislative requirements and industry codes
- Dispute resolution, negotiation or mediation studies desired
- Comprehensive knowledge of industry complaints, industry trends and process and procedures
- Comprehensive understanding of AFCA terms of reference
- Working knowledge of team standards and metrics, centre benchmarks and company standards
- An attractive employee benefits package across our Insurance, Banking & Superannuation products
- Hybrid office & WFH environment or arrangements
- Flexible start times and the freedom to plan your day/week
- Paid parental leave of 16 weeks for the primary carer and 3 weeks for the secondary carer
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)
Applications close: 31 May 2024 AUS Eastern Standard TimeDon't see a job for you?Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.
- Multiple locations
- 31 May 2024
- Multiple locations
- 31 May 2024