Telecommunicator-EMD
Harnett County
- Lillington, NC
- $45,316-54,379 per year
- Permanent
- Full-time
- Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, fires, rescue needs or general information.
- Operates a variety of electronic equipment, including radios and computer-aided-dispatch to record information about calls and to maintain contact with law enforcement agencies including sheriff/police/highway patrols, fire, and rescue personnel; dispatches officers to answer requests for assistance; provides information about the situation as it develops, and/or background information from the DCI system.
- Operates a computer to enter calls and receive information stored in the 911 CAD system about the location, occupants, type of business, chemical storage, and other information concerning the call; operates terminal connected with the Division of Criminal Information and the National Crime Information Center to obtain driver's history, vehicle registration, and criminal record information.
- Provides Emergency Medical Dispatch (EMD) instructions according to EMD protocols in case of medical calls and emergencies; follows protocols for Emergency Police Dispatch (EPD) in dispatching calls for law enforcement services; follows protocols for Emergency Fire Dispatch (EFD) in dispatching calls for law enforcement services.
- Maintains communications logs and reports including the nature of calls, actions taken and the times involved; files criminal processing entries and paperwork related to certain calls.
- Identifies the location of callers to choose and dispatch the proper law enforcement, fire, or rescue department or unit.
- Monitors public and private fire and security alarm systems; activates monitors to dispatch volunteer fire and rescue; transfers appropriate calls to other agencies.
- Monitors activities of officers on patrol and makes radio contact to ensure safety.
- Receives training to increase skills and maintain certifications in DCI, EMD, EPD, Sheriff standards and incident command modules.
- Performs other related duties as assigned.
- High school diploma or equivalent;
- No experience required but some communications, dispatching, or other public contact work preferred;
- Or equivalent education and/or experience.
- Possession of a Certification by North Carolina as a DCI Operator.
- Possession of a Certification in CPR desired.
- Possession of EMD, EPD, EFD and required NIMS modules certification (or obtain within a reasonable time of appointment).
- Knowledge of the operation of an electronic radio and telecommunications systems and related Federal Communications Commission regulations.
- Knowledge of the functions, practices, and procedures of the Sheriff Department, Fire Department, Emergency Rescue units, and other law enforcement agencies.
- Knowledge of the physical layout of the County.
- Skill in using computers to enter data accurately.
- Ability to accurately receive and transmit radio communications.
- Ability to assess people and situations.
- Ability to apply sound judgment.
- Ability to remain calm under challenging conditions and to elicit sufficient and essential information for dispatching and assisting field personnel.
- Ability to speak clearly and distinctly.
- Ability to maintain accurate and complete work activity records and files, including operating computer terminals.
- Ability to maintain calm control and exercise sound judgment under emergency conditions.
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