Customer Service Coordinator
Goodrich Asia-Pacific Ltd
- 香港
- 長期
- 全職
- Support accurate order entry/induction of customer orders into SAP
- Manage repair orders in SAP including account financials in accordance with contractual T&C
- Follow up on all customer requests in a timely and effective manner, or advised by Customer Service Supervisor
- Serves as customer interface on product status and delivery
- Maintains knowledge of products to provide the appropriate information and support to customer
- Provides support to sales team and operations team with regard to customer concerns
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments
- Consistently documents customer service needs to identify patterns and maintain quality
- Support Customer Service Supervisor to perform all specific responsibilities
- DSE equivalent or above
- Fluent in spoken and written English
- Knowledge and experience of Customer Service in production industry is preferred
- SAP knowledge will have an advantage
- More experience candidate will be consider as Customer Service Supervisor
- Focus on Results
- Communication Skills
- Functional / Technical Skills
- MS Office
- 5-days work
- 13 months salary & Discretionary Bonus
- Medical Coverage for dependent and child
- And more...
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