Senior Help Desk Analyst
TEKConn Services Inc.
- New York City, NY
- $50,000-70,000 per year
- Permanent
- Full-time
- Provide technical support for end-user desktop
- Active Directory Administration including account management, maintenance
- Microsoft 365 advanced administration including E-mail, SharePoint, and Teams
- Provide support for level 1 and 2 ticket escalations
- Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc.
- Create resolution documentation for complex technical issues
- Minimum of 3 years of Active Directory, and Microsoft 365 administration
- Strong problem-solving and technical troubleshooting skills
- Superior communication and customer service skills
- Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11
- Mac experience is a plus
- A+, Sec +, MS 365 Certified: Fundamentals or equivalent certification
- Competitive salary
- Healthcare and dental benefits
- 401K Plan with company match
- Technical training and certification support
- Peer recognition program
- Technical Certification Training and Certification Exam Re-Imbursement
- Great team and work atmosphere