IT Specialist - Telecom

Johns Hopkins Medicine

  • USA
  • Training
  • Full-time
  • 20 days ago
Req#: 637346 IT Specialist-Telecom100% On-SiteMonday-Friday 8:30-5Johns Hopkins East Baltimore Campus711 N. Rutland Ave., B101QBaltimore, MD 21205General Position Summary: The IT Specialist reports to a Manager in the IT Department and will participate in basic development, implementation, maintenance, , support and documentation of various departmental and enterprise-wide application systems. This includes installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Under guidance, this position will assist in gathering and translating business requirements into functional/technical specifications and designs, and will assist in maintaining databases and application system code.Job Scope/Complexity - The IT Specialist has basic understanding of the IT project life cycle, and will work under supervision/guidance for assigned sections of life cycle by referencing existing code, documented methods or through online resources. Concepts used are generally simple and standard.Job Responsibilities:ANALYSIS AND REQUIREMENTS GATHERING * Gathers simple system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications. May assist with written documentation of findings to share with the client and other IT colleagues.DESIGN AND DEVELOPMENT * Follows defined task lists by using basic programing skills to complete projects of limited scope and meet required milestones.
  • May assist in writing functional specifications for use by programmers and business analysts to develop technical solutions.
  • Under guidance, change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for simple application development tasks.
TESTING AND DOCUMENTATION * Assist with creating and documenting simple test scenarios using the appropriate testing tools to validate and verify application functionality.
  • Test changes by using the appropriate simple test scenarios to identify errors. Maintain documentation materials that serve as technical and/or end-user references.
IMPLEMENTATION AND MAINTENANCE * Provide basic application and desktop support by triaging and resolving simple issues to ensure prompt and effective service.Required Education: High School diploma/GED. Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.Required Experience:
Six months of experience in a professional environment including experience obtained through an internship or fellowship program is required. Experience with computing devices and operating systems preferred.Knowledge, Skills, & Abilities (KSA's): * Ability to work on multiple priorities effectively.
  • Ability to work collaboratively in a team environment.
  • Writes and communicates clearly and concisely.
  • Ability to maintain confidentiality.
  • Must demonstrate exemplary customer service skills
Working Conditions
  • Works in an office environment. Sometimes needs to travel between various JHHS locations.
  • Work requires visual acuity (including close vision, color vision for close computer work)
  • Work involves working in a fast-paced environment with exposure to noises, of an open office setting, and with frequent interruptions. (i.e., phone calls, last minute demands requiring prompt resolution).

Johns Hopkins Medicine