Operations Coordinator
CR Handrail
- Manila City, Metro Manila
- ₱87,000 per month
- Permanent
- Full-time
- 100% Remote Work - Work from home/work from anywhere
- Schedule Flexibility - No time tracker / no micromanagement
- Above market pay in line with your experience and the roles responsibilities and impact
- Unlimited PTO
- Health & Wellness Reimbursement
- Open Book Management -
- Coordinate the entire fencing project lifecycle, from initial client contact (estimates, quotes) through project completion and final sign-off.
- Partner with the inventory management team to ensure accurate inventory control systems, including stock levels, usage tracking, and reorder points, to optimize inventory management and minimize costs.
- Collaborate with sales and design teams to ensure smooth project handoff and address any material or specification changes during the process.
- Monitor project timelines and proactively identify potential roadblocks or delays, implementing solutions to keep projects on schedule.
- Ensure Material Procurement and Inventory Control:
- Maintain sufficient stock of fencing materials (poles, rolls, gates, etc.) to meet project needs.
- Liaise with the inventory team to place timely orders and track deliveries.
- Monitor inventory levels and ensure materials are stored safely and securely.
- Facilitate Customer Communication and Satisfaction:
- Serve as the primary liaison between clients and installation teams.
- Coordinate with the installers once confirmation is received that the site is ready for the job. This will include but is not limited to site prep coordination, city/county permitting, clearance from utility companies for digging when applicable, etc.
- Address customer inquiries and concerns promptly, ensuring timely resolution.
- Coordinate thorough post-installation inspections to ensure customer satisfaction with the completed fence.
- Minimum of 5 years of experience in REMOTE project coordination, operations management, or related field.
- Previous experience in operations relating to construction or fencing industry is preferred.
- Knowledgeable/used: CompanyCam
- Knowledgeable/used: Buildertrend, SumoQuote, mysalesman.com
- Knowledgeable/used:
- Sales (will be handled by sales person) << you will provide all the needed information and answer any questions to close on sale
- Customer service (will be handled by CS) << you will need to take their feedback and address/coordinate with an installer to resolve issues
- Bachelor's or equivalent
- 6-10 years of relevant experience
- 1-3 years experience (Preferred)
- Has control over a team's work
- Jobs at this level have a direct impact on the performance of a team or department. These jobs typically require strong leadership and interpersonal skills, and the incumbent is responsible for setting direction, motivating team members, and achieving team goals. (Mid-level roles)
- Has good working and background knowledge of the area of practice.
- Can complete tasks independently with little guidance.
- Can identify and troubleshoot complex problems.
- Can mentor or train others.
- Individuals at this level are able to identify and prevent problems before they occur. They are able to think critically and creatively to identify potential problems and develop solutions.
- Are able to work independently to solve problems.
- Tasks are more complex and require some problem-solving skills.
- There is some ambiguity or uncertainty involved in completing the tasks.
- The tasks require more specialized skills and knowledge.
- The tasks can be completed in a reasonable amount of time.
- This level of hardware is sufficient for basic tasks such as web browsing, email, and word processing.
- The hardware requirements for this level are relatively low, and a basic computer or laptop will be sufficient.
- Learn and do a good job in spite of poor onboarding and training.
- Communicate quickly & efficiently in spite of being remote and rarely doing meetings.
- Do the job and do the job well in spite of ambiguous and incomplete processes.
- Make improvements to our process in spite of being so busy executing the process.
- Get the job done with flying colors, on schedule, and on budget in spite of all the difficulties we face as a startup.
- We will ask you to list out your key responsibilities from your previous companies.
- We will then ask you to demonstrate past responsibilities to support your list of key responsibilities and success metrics.
- Then we will select a few applicants to do a paid trial task (we will provide actual problems/issues we face that you will try to resolve).
- Lastly, we will do a final in-person interview (at this point, you would most likely have passed most of the job competency and experience assessment and this is a job/culture fit + opportunity for you to ask/understand us better).
- 100% Remote Work - Work from home/work from anywhere
- Schedule Flexibility - No time tracker / no micromanagement
- Above market pay in line with your experience and the roles responsibilities and impact
- Unlimited PTO
- Health & Wellness Reimbursement
- Open Book Management -