Senior Director, Global Solutions Engineering
Algolia
- USA
- Permanent
- Full-time
- Leading 6 direct reports spanning globally
- Partnering with other global leaders in Customer Success, Revenue, R&D, Engineering, and others to drive KPIs and achieve OKRs
- Developing the SE teams to facilitate technical storytelling and drive the narrative during our pre-sales cycle
- Accountability for all aspects of the technical evaluation starting in the discovery stage (SS2), progressing through evaluation (SS3), and all the way to business close
- Collaborating with internal and external stakeholders:
- Strategizing on driving business objectives through our Value Engineering process which leverages real quantitative customer data
- Partnering with our Demo Engineering team to build out compelling examples that showcase what our technology has to offer and prove out ROI
- Supporting quarterly quota attainment by achieving technical wins on net new business
- Implementing best practices and data driven programs to improve results including win rates, sales cycle, product adoption as well as the efficiency of our revenue support functions
- Enforcing operational best practices on the team by maintaining consistent communication with customers and partnering with account teams to accurately forecast technical wins
- Being a trusted advisor and consultant internally and externall
- Minimum 4+ years of building and leading high performing global SE teams in SaaS with 20+ reports in the organization
- 3-5 years of experience working as an SE selling to all segments ranging from SMB through ENT and Strategic
- Strong technical fundamentals with prior developer experience coding in high level programming language such as JavaScript, Java, Python, or similar
- A deep understanding of web technologies and architecting various ecosystems to build scalable solutions
- Working knowledge of Headless solutions and architecture
- A proven track record of meeting or exceeding quota in various economic environments
- Experience with scaling global teams among a rapidly growing and emerging markets
- A interest in learning new technologies and figuring out solutions that propel businesses forward
- Willingness to travel (up to 25% of your time)
- Excellent communication and presentation skills (able to communicate with confidence at the C-suite level to be an advocate for the team)
- A passion for leading by example and encouraging a healthy work environment that is both supportive and challenging
- Experience at our current stage and beyond (over 17,000 customers, $200-300M ARR range, high growth, lots of change and building internal infrastructure)
- You know when to let a team work through problems and when to jump in to help
- 6+ years of experience in managing global SE teams in SaaS
- Prior experience in search technology
- Second-line leadership experience
- Experience in leading SE teams at a scale of $2B+ in ARR
- Experience working with start-ups
- Computer Science Master degree
- GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
- TRUST - Willingness to trust our co-workers and to take ownership
- CANDOR - Ability to receive and give constructive feedback.
- CARE - Genuine care about other team members, our clients and the decisions we make in the company.
- HUMILITY- Aptitude for learning from others, putting ego aside.
- Required