Receptionist / Front Office
Rick Rogusky - State Farm Agency
- Ionia, MI
- Permanent
- Full-time
- Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage incoming calls.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Base Pay plus bonus
- Paid time off (vacation and personal/sick days)
- Life Insurance
- Retirement Contributions
- Valuable experience
- Growth potential/Opportunity for advancement within my office
- Property and Casualty license (must be able to obtain within 30-60 days)
- Life and Health license (must be able to obtain within 30-60 days)
- Bilingual-Spanish language skills (preferred)
- Strong phone contact handling skills and active listening.
- Comfortable with making outbound calls.
- Genuinely excited to help customers.
- Patient, empathetic, and passionately communicative; loves to talk.
- Ability to empathize with and advocate for clients when necessary.
- Strong Problem-solving skills
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.