Data Analyst

• Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required. Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.
• The Data Analyst will also be developing their own reports as well using the datasets provided by the Data Team.
• Analyse the data produced to give insight and trend analysis to support the growth of revenue and customer satisfaction.
• Identify potential impacts to the business as a result of business change.
• Provision of data to support measurement of performance KPIs.
• Create reports for weekly, monthly, and annual governance meetings, working closely with the Customer Engagement Team.
• Ensure data accuracy and integrity and investigate and raise integrity issues with IT and line manager.
• Support in the preparation of business cases.
• Reporting.

• Sales performance by airline; destination and other parameters.
• Trend analysis.
• Digital marketing analysis and tracking of promotional and campaign activity.
• Analysis of customer satisfaction data – C Sat and CITA.
• Analysis to assess the impact of business change.
• Delivery of daily/ weekly/ monthly/ quarterly reports to business stakeholders.
• Rebates and supplier sales.
• Create detailed requirement documents for New Reports to be created by IT.
• Other work/ tasks as directed by the line manager.

• 3 years’ experience in a related field i.e., Data Visualization and Analytics.
• Working with businesses to shape and their business strategies, improve operational efficiency and performance.
• Power BI or Tableau
• Run reports on BI Tool for the UK/Europe Customer Base and any ad-hoc reports required.
• Where necessary covering for the Business Intelligence Data Analyst Africa during time of absence.

• Experience in a retail environment is desirable.

• Educated to degree level or equivalent.

• Computer literacy:

• Reporting/Dashboard Tool (Power BI or Tableau) – Good knowledge and experience are required.

• MS Excel – must have demonstrable skills either through certification or experience; preferably Advanced Level.

• MS PowerPoint – must be able to summarise data analysis to communicate key messages in an engaging manner.

• MS Word to enable report writing.
• Sound knowledge of business models, preferably in a retail environment.

• Able to assimilate new information quickly and understand business impact.

• Ability to present analysis and insights as required, both internally and externally to individuals and groups.

• Well-developed interpersonal skills to enable teamwork and a customer-oriented approach.

• Effective written communication skills.

• Data modeling would be an advantage.
• Attributes:

• Critical thinking skills – interpret, evaluate, and analyze data; make judgments on whether something is right or wrong

• Analytical and methodical - logical thinker; able to identify issues, trends, and solutions.

• Ability to work under pressure and organize work to meet deadlines.

• High level of accuracy with attention to detail.

• Precise, structured, and disciplined.
• Behavioural:

• Results driven – Completion of tasks to drive resolution of issues and continuous improvement.

• Well-developed time management, planning, and coordinating skills.

• Ability to cope with and handle variable workload which can be heavy at times.

• Proactive and creative thinker with tenacity and drive for achievement.

• Able to self-correct and be flexible/ adapt to change.

• Ability to work without close supervision.

• Ability to work as part of a team.

• Ethical and honest.

• Permanent Position
• Location: Johannesburg

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