Equipment Technician IV - 1st shift - RTP, NC
Grail
- Durham, NC Raleigh, NC
- Permanent
- Full-time
- Support routine and non-routine service provider visits, internal and cross-functional investigations, and software / firmware upgrades and assessments.
- Maintain equipment lifecycle records in our Asset Management System for traceability and perform all work in compliance with CLIA/CAP, FDA 21 CFR Part 820, and ISO 13485 / 15189 requirements, and the GRAIL QMS (Quality Management System).
- Perform on-site troubleshooting, recovery, debugging, repairs, and routine and non-routine maintenance of laboratory equipment, hardware, and systems.
- Revise, update, and execute, test plans, IOPQ protocols, site acceptance testing (SAT), verifications, and standard operating procedures (SOPs) as needed.
- Respond to the Engineering Operations support ticketing system in a timely manner, escalating where appropriate.
- Respond to environmental monitoring system alert notifications for cold storage units and laboratory temperature/humidity sensors in a timely manner, escalating where appropriate.
- Provide technical training and transfer knowledge to fellow engineers/technicians and clinical laboratory operators.
- Participate and adhere to GRAIL's policies and guidelines.
- Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment as part of the continuous improvement process.
- Support identification of and solutions to the root cause of software and hardware discrepancies, deviations and non-conformances.
- Strong industrial, electrical, and mechanical knowledge
- 2+ years experience using Blue Mountain RAM or similar asset management software
- 2+ years experience with Laboratory Information Management Systems (LIMS)
- 2+ years experience with Manufacturing Management Systems (MES), scheduling software, or Customer Relationship Management (CRM) software
- 2+ years experience performing equipment calibrations
- 3+ years experience using acquired skills to perform a range of routine tasks in support of daily operations, under general supervision.
- 3+ years experience carrying out work independently, in accordance with existing policies, protocols and instructions, with substantial discretion required.
- 1+ years experience identifying and resolving situations in which deviations from standard practice may be needed and appropriate, in accordance with applicable regulatory requirements.
- Firm understanding of how daily support tasks contribute to the success of operational goals.
- 3+ years of related experience with an Associates degree or higher in a technical field, or equivalent military training.
- Regularly required to stand, sit, walk, climb stairs/ladders, kneel, crouch, and wear safety gear.
- Occasionally work with dry ice or materials stored at very low temperatures.
- Must be able to stand or sit for long periods of time.
- May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
- Must regularly lift and / or move up to 10 pounds.
- Must frequently lift and/or move up to 25 pounds.
- Must occasionally lift and/or move up to 50 pounds.
- Travel may be required, up to 10% of the time.