Public Service Representative - Spanish Speaking
Illinois Secretary of State
- Granite City, IL
- $3,598 per month
- Permanent
- Full-time
- Administers road examinations to applicants for all classes of driver’s licenses; explains improper actions to applicants during the examination; codes applications according to examination results.
- Serves as information clerk directing applicants and public to proper areas of the facility to receive service.
- Reviews and completes driver’s license applications or motor vehicle registration or title applications for processing while gathering all pertinent information to serve the applicant.
- Administers vision tests to driver’s license applicants, codes applications according to results.
- Administers and grades written driver examinations; explains incorrect test responses; codes applications according to results.
- Enters applications or other drivers license or related forms on computer terminal, reviews entry for completeness and accuracy.
- Operates photographic equipment; prepares photo ID/drivers licenses for receipt of applicant.
- Balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may prepare reports on applications processed.
- Performs cashiering functions for driver’s license fees.
- In a limited-service facility, reviews, fee checks and checks for necessary attachments on the majority of types of motor vehicle registration or title forms; accepts cash or checks for fees and prepares for final processing; issues temporary registration permits.
- In a full-service motor vehicle facility, reviews, fee checks and checks for necessary attachments, various types of motor vehicle registration or title forms including leased vehicles and dealer and remitter work.
- Performs other duties as required or assigned.
- Requires working knowledge of business English, spelling and commercial arithmetic.
- Requires working knowledge of office methods, practices and procedures.
- Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver’s license and the processing of various motor vehicle forms.
- Requires elementary knowledge of basic bookkeeping procedures and techniques.
- Requires ability to maintain records of some complexity.
- Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
- Requires ability to communicate both orally and in writing.
- Requires ability to translate and interpret for Spanish speaking customers.
- Requires ability to operate in an independent manner within defined procedures.
- Requires possession of a valid Illinois driver’s license.
- Requires knowledge, skill and mental development equivalent to the completion of elementary school AND two (2) years of general office experience, preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.
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- Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).