HPC Professional Services Support Manager
Lenovo
- București
- Permanent
- Full-time
- Romania
- Management of the global technical support team performing HPC and AI cluster administration
- Coordinate with delivery organizations to maintain high-performance levels for service-related processes and continuous improvement; review Statement of Work (SoW), projects size and scope.
- Responsible for HPC support team utilization and resource assignment; contribute to the business review and revenue generation.
- Take ownership of the most critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders; resolve escalations, providing clear summaries and recommendations.
- Participate in regular service review meetings; provide accurate and regular reports on the performance of service delivery
- Define the best operating model along with KPIs ensuring the best customer experience utilizing different teams within Lenovo.
- Build strong relationships with the broader HPC Professional Services teams and stakeholders, including clients, sales, services architects and HPC services leadership.
- Drive a culture of customer obsession, delivery excellence, value creation, quality, collaboration, and teamwork in One Lenovo spirit.
- Management and leadership skills; experience of managing a technical support team
- Excellent interpersonal skills and strong relationship building, ability to motivate and influence across teams
- Experience in business development and strong service delivery, time, project, and priority management skills; experience with managing critical and complex customer situations or incidents
- Project Management/Change Management/ ITIL certification, as well as a strong technical understanding of high-performance computing is a plus
- Superior organizational skills and excellent written and verbal communication with the ability to present complex and technical solutions. Persuasive presentation skills.
- Commercial experience in information technology and high-performance computing, with familiarity with the use of cloud services economics is a plus.
- Ability to coordinate the activity of a small team and interface constructively with our HPC services stakeholders
- Typically 5 years+ internal or external experience in applicable field of expertise, ideally in the information technology, high-performance computing and support services industry
- Project management certification
- Training or experience in negotiation
- Training or experience in project accounting
- English language required. Additional languages such as German, Spanish or French would be an advantage
- A multitude of professional and personal opportunities.
- An open and stimulating environment within one of the most forwarding thinking IT companies.
- Flat structures and fast decision-making processes.
- A modern and flexible way of working to combine personal and professional life.
- An international team with a high focus on Diversity.
- Romania
- Romania