Support Engineer with Italian
Stefanini
- Sibiu
- Permanent
- Full-time
- Do you speak both Italian and English at advanced level? Then join our team in Sibiu!
- If you enjoy helping your friends with IT related issues, then most probably you will find our activity here to be exciting;
- You are not so familiar with the IT field, but you are driven to explore a new path? We love to help our colleagues grow!
- If you already have experience in dealing with customers over the phone or even face-to-face, you are a step ahead!
- You know that the customers are different so you adapt your speech to their needs? We need a flexible person like you in our team!
- You will talk with the clients (via email and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
- You will log in remotely to clients' computer in order to solve the software issues easily;
- You will document the issues that you deal with on a daily basis into the ticketing system;
- Troubleshooting hardware, software and network related issues;
- Escalating problems to the next level of support when necessary;