BPO Business Support Senior Analyst
NTT Data
- Lincoln, NE
- $48,132 per year
- Permanent
- Full-time
- 3 years of demonstrated expertise in life insurance OR annuities; understanding of products and concepts.
- 1 year of experience communicating with insurance company home offices ensuring a high level of client satisfaction.
- 1 year of experience with technical writing for creating clear and concise documentation.
- 1 year of experience in coordinating or leading special projects
- Life Insurance and annuity experience.
- Excellent written and verbal communication skills.
- Demonstrated client service skills.
- Excellent analytical / problem solving skills.
- Works with Client Insurance Carriers related to life insurance inquiries.
- Assists team with escalated client or account issues.
- Interacts with clients and internal departments to resolve issues.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Compiles and analyzes data to identify trends for root cause analysis.
- Highest-level of support on programs, projects, reporting, filing for the BPO organization (electronic and hard copy), confidential materials handling, and issue resolution through experiences performing the role.
- Subject matter expert in particular area of administrative support.
- Assists to review, update and implement process and policy improvements.
- Utilizes and promotes best practice processes around work assignments, project work, and quality of services output while maximizing overall team performance.
- Regularly responsible for accessing, organizing, and maintaining confidential company information.
- Coordinates/leads special projects.
- Advanced writing, analytical and problem-solving skills.
- Advanced ability to effectively respond to shifting and changing priorities of a complex nature. Expert client service skills. Exceptional organization and time management skills.