Order Management and Technical Support Advisor - French Market 2024
CPM International
- Bratislava, Bratislavský kraj
- 19 000 € za rok
- Trvalý pracovný pomer
- Plný úväzok
- Provide first line support to B2C customers on Masimo Consumer’s online portfolio of products via multiple contact channels in French and English language
- Answer questions from existing and prospective customers about availability, features, order processing including payment, returns, cancellations, refunds and lost in transit matters
- Action return requests and refunds in a smooth, timely and customer centric manner
- Ensure customer satisfaction through end-to-end management of each request
- Answer inbound contacts from customers (or potential customers) who have questions and/or need help with consumer electronics, help with troubleshooting, identify and escalate priority issues to next-level support when appropriate
- Act as an advocate for our customers and be empathetic in all customer interaction
- Fluent level in both written and spoken French & English.
- Interest in new technologies and audio devices.
- Technical support experience is an advantage.
- Previous experience in a direct consumer support role would be a plus.
- Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
- Knowledge of home audio/visual equipment, connections and audio/video formats.
- Starting date: June 2024
- Contract Type: Permanent.
- Working hours: Full Time (40 hours per week) - Monday to Friday from 9 am until 6 pm.
- Highly competitive base salary of €19,000 per annum in addition to:
- 5,85€/day meal voucher (117€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absenc
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
- Fully paid training that optimally prepares you for your job - 4 weeks duration (office-based).
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.