Client Service Analyst - Cash Equities
JPMorgan Chase
- Newark, DE
- Permanent
- Full-time
- Build strong relationships with our clients by delivering an industry leading client experience
- Share industry knowledge for the purpose of improving mutual efficiencies
- Monitor and manage daily control reports to identify and resolve exchange and client side breaks
- Leverage analytics tool to identify & resolve outstanding risk while using an understanding of global markets, associated settlement risks and nuances
- Monitor & resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing “Straight through processing” capabilities - Trade Processing
- Own fails management including break resolution and trade repair
- Learn the equity trade lifecycle along with a solid understanding of the various applications involved
- 3+ years Middle Office Experience
- Able to build and maintain positive client relationships
- Strong analytical, technical & problem solving skills
- Effective, adaptable, & professional communication / interpersonal skills
- Strong attention to detail, quality & accuracy
- Able to thrive in a high pressure, high volume, deadline driven environment
- Open & receptive to feedback / coaching
- Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services,etc.)
- Proactive in identifying areas of opportunity for improvement
- Ability to analyze a process and recommend ways to improve quality, control and efficiency
- Educated to a Degree Level