Responds to orders, general client inquiries, invoice questions and client complaints.
Records consistent problem areas
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Handles client responses that may require deviation from standard procedures
Provides leadership, coaching and training to a team of client service specialists
Other duties as assigned
Other Skills & Abilities
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
Physical Requirements
Job may require extended sitting or standing, use of standard office equipment.
Education & Experience
High School Diploma or GED
3-5 years client service experience
CERTIFICATIONS AND LICENSES
Professional certification may be required in some areas
MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:WHY SHOULD YOU WORK FOR CRANE?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a quarterly bonus
Come join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.More Information:Company benefits are contingent upon meeting eligibility requirements and plan conditions.We are preparing to comply with the Biden Administration's mandate on COVID-19 vaccination. Please be advised that employment with the Company may be contingent upon your ability to provide proof of vaccination except in limited circumstances where you are eligible for a legal accommodation.Education : High School
