Client Success Representative
Computershare
- Shelton, CT
- Permanent
- Full-time
- Establishing a positive relationship as a consultative professional
- Acts as the “conductor” of services to oversees all major client activities and coordinate
- Works to establish and sustain a strategic plan for managing the client's use of
- Handles inbound queries through chat, email, and phone from then wider client base
- Owning client cases from start to resolution
- Ensure sensitive client issues are resolved effectively
- Conduct screenshares and walkthroughs with clients to ensure understanding of best practices and solutions
- Works independently to problem solve and test possible solutions to client questions
- Create and maintain all required case documentation on the salesforce CRM system.
- Participates in user acceptance testing
- Travels to client meetings, workshops and industry conferences as needed
- Attends applicable webinar, product training, and technical training as needed
- Track record of acting as a client advocate
- Innovative and creative thinker
- Proactive, outgoing, and ambitious!
- Strong ability in utilizing Microsoft Office
- Proven track record of “problem-solving” skills
- Excellent communication and interpersonal skills
- Ability to work as part of a larger Project team
- Ability to maintain client satisfaction and effectively manage client expectation
- Bachelor's degree (B. A.) from four-year college or university; or at least 2 years related experience and/or training; or equivalent combination of education and experience.