Seeking Field Service Representative
GPAC
- Twin Falls, ID
- $45,000-75,000 per year
- Permanent
- Full-time
- Pre-Assembly, part servicing, retrofit analysis of equipment at home site
- Installation or service of equipment at customer site
- Training of customer operators and maintenance personnel
- Answering customer questions in consultation with the Service Manager
- Coordinate customer spare part needs with Parts Manager
- Preparing company field service reports for OEM/Customer used to invoice for services provided by the company and suppliers, when applicable
- Assist/Inform supplier during installation, service and/or commissioning of equipment
- Speak with Service Manager regarding new developments to ensure knowledge of equipment and service history prior to going to job site
- Assist customer by performing installation or service of spare parts or upgrades or PM services to custome equipment
- Inform customer of company’s new technology or service offering to benefit customer, when applicable
- Assist customer in re-building existing equipment
- Preparing field service report for future reference by company for later sales and service
- Assist with loading and unloading of spare parts shipments
- Cooperation with the Parts Manager regarding needs for spare parts inventory, service of remanufactured or retrofit equipment
- Giving feedback from customer to Sales department regarding the spare parts and/or design of equipment
- Maintenance of company vehicles not assigned to an employee
- Any miscellaneous task required for daily operation of company
- Support team by performing inventory of job related consumables both on hand an when used in the field
- Other duties as required by the General or Service Manager
- Good customer service skills and professional appearance
- Comfort speaking as company representative with an operator, maintenance/department manager, or client’s company leadership
- Minimum 4 years experience in maintenance or service role
- Good Mechanical Aptitude and Strong Writing Ability
- Previous experience with hydraulics, pneumatics, electrical system, and powertrain components, etc. associated with assembly and service of equipment parts
- Strong organizational skills and positive attitude
- Knowledge of inventory management, invoicing, and safe work practices
- Ability to adapt in a fast-paced environment
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