Head of Technical Services - Singapore, Kemin Animal Health & Nutrition
Kemin Industries
- Kemin, Chui Singapore
- Permanent
- Full-time
- Technical Support as a key differentiator to build customers’ trust and confidence.
- Kemin® brand as a solid and innovative science-based company to build trust and confidence in the marketplace.
- TRAINING
- Design and implement a yearly training curriculum.
- Collaborate with IT to take advantage of digital technology in rolling-out the curriculum.
- Provide continuing training to the sales team which includes country heads, sales managers and in-country TSMs.
- Assess the technical competency of individual sales managers and in-country TSMs, track their progress with the monthly BD7 report and recommend remedial actions to the Marketing Director.
- Collaborate with the Platform / Product Managers (PMs) and, if necessary with the WW Technical / Product Managers, on the content of the training curriculum and align with the value propositions.
- TECHNICAL SUPPORT
- Contribute actively towards all strategic and go-to-market decisions on product life cycle management, including product development and product marketing.
- Participate actively on key projects by CLS.
- Travel to meet Top 20 APAC customers to resolve difficult technical issues.
- Align all technical service managers’ activities to the company’s strategic plan focus.
- Provide scientific rigor to a) marketing and commercial trial protocols before implementation; b) CLS analyses so that results are conclusive; c) R&D managers’ in vitro and in vivo trial protocols before implementation.
- Collaborate with Marketing-approved key opinion leaders (KOLs) on well-defined projects that are aligned to the company’s strategic plan focus.
- Keep abreast of recent technologies, both in-house and out-house.
- KEMIN BRAND
- Ensure a high standard of technical accuracy in all marketing collateral, including web contents.
- Secure an oral presentation at one Marketing-approved high-impact, scientific event, annually.
- Vet and edit the technical accuracy of all SDs, TDs, TLs, trade-magazine publications, abstracts, posters, and approve them before going to print or submission for WWCSTM (Marketing Director will give the final sign-off on the relevance of the contents vis-à-vis the value propositions).
- Publish at least one article in a peer-reviewed scientific journal, annually, either as principal author or co-author.
- Have at least 10 years of working experience in a technical and management capacity in livestock industry and a PhD in Animal Nutrition, Animal Health or related discipline.
- Have at least 5 years of working experience in managing direct reports and/or cross-functional teams.
- Demonstrate technical and managerial competency.
- Be an effective leader, motivator and communicator, e. the ability to present ideas effectively and communicate well with peers and all levels of the company.
- Have an entrepreneurial business mindset, e. be Accountable, take Initiative and calculated Risk.
- Have a proven track record in consistently achieving financial targets.
- Have a high degree of personal motivation, a desire to make an immediate contribution and possess a distinct sense of urgency.
- Be confident, driven, dynamic, creative and a problem solver.