Project Delivery Manager

• 401(k).
• 401(k) matching.
• Dental Insurance.
• Employee assistance program.
• Flexible spending account.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Referral program.
• Tuition reimbursement.
• Vision insurance.

• 8-hour shift.
• Day shift.
• Monday to Friday.
• Overtime.
• Weekend availability.

• Manage and direct the activities of customer-facing Optus project resources
• Work with the service/sales teams to identify customer requirements, identify the appropriate technical resources to deliver those requirements, and manage project deliverables and timelines
• Engage directly with all team members to ensure they have the right systems, tools, and training to successfully carry out their responsibilities
• Review reporting to ensure all customer SLAs and internal metrics are being met or remediation plans are in place if they are not being met (Examples – Utilization Metrics)
• Identify trends in customer activity or department activity that require action; develop and execute plans to address
• Work with management to identify and define process-specific information needed to improve and augment our existing policy, procedures, and work instructions.
• Create documentation and provide training on processes and policies
• Collect, review, and analyze information in order to make sound recommendations.
• Assist in the development and review of project SOWs
• Develop project plans and schedules necessary for the successful completion of projects and rollouts
• Partner with sales to provide solutions to match client requirements.
• Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and supports Optus' team approach to quality to drive Optus forward
• Other duties or tasks as assigned by management

• Instruct direct reports on job duties and arrange for training to be provided to meet the continued demands of the organization.
• Engage with customers via follow up calls, service reviews or on-site visits to ensure customer satisfaction
• Efficiently manage personnel resources to maximize productivity and quality results.
• Facilitate team meetings, intervene as necessary to keep the team's goals and results consistent with company direction, and work with the team members to develop their full potential.
• Hold regular meetings (including one-on-ones) to discuss issues, changes, improvements, and strategies that affect the group and/or the company.
• Initiate and conduct personnel actions such as discipline, performance evaluations, and training.
• Provide direct reports with guidance on handling difficult or complex problems.
• Drive improvement through suggestion processes, process improvement teams, and root cause analysis.

• Direct supervision over --- Project team of 6-12 direct reports

• Bachelor's degree (BA/BS) or equivalent experience
• 3-5 years of management experience. Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams.
• Project Management methodology certification preferred
• Sales engineering or solutions architecture experience preferred
• Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred
• Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook
• Attention to detail and great organizational skills
• Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
• This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change.
• Up to 10% travel required

Betterteam