Business Analyst Customer Support
AGCO
- Pune, Maharashtra
- Permanent
- Full-time
- Works with senior management and key Customer Support Business stake holders in identifying and prioritizing actionable, impactful insights across a variety of core business fronts, driving informed decision-making across the business domains.
- Works with business stakeholders and functional domain experts to map reporting requirements into dashboards, BI tools, and Salesforce.
- Visualizes data and analytical insights for easy consumption for business using reports, dashboards, and scorecards. Uses storytelling to explain business insights to stakeholders.
- Adheres to enterprise visualization standards and best practices. Optimizes performance of the queries involving on the fly calculations
- Build wireframes and mock-ups of dashboards and reports as needed to deliver effective data visualizations.
- Defines the integration points with other systems and communication of the effects of possible system changes in cooperation with other teams.
- Explores large datasets to determine their characteristics and select appropriate visualizations.
- Works with cloud technologies to develop and deploy efficient data ingestion pipelines integrating multiple data sources.
- Acts as a change agent to drive data driven decision making within the organization.
- Possess extensive knowledge and technical know-how on data visualization and data engineering technologies / processes to build robust and reliable data visualizations and analytics solutions.
- Stays up to date on leading data science and visualization practices, trends, design, learning and development cycles.
- 8+ years of Experience with Data Visualization Tools (Tableau, QlikView, Power BI)
- 8+ years of Experience in data models, data warehousing, data ingestion concepts, relational databases and various data management methods and techniques
- 8+ years of Experience with building data integrations and pipelines from/to Salesforce Marketing Cloud & Sales Cloud, SAP, PTC tools, and internal CRM systems
- 8+ years of Experience of working with cloud technologies (AWS, Azure, GCP etc...)
- Knowledge of data structures of ERP and CRM Systems (Microsoft Dynamics 365, SAP, Salesforce, Bill of Materials (SBOM,EBOM,MBOM, etc.)
- Hands-on experience in working with SAS, SQL, R, Spark or Python and Excel
- 8+ years as a Project, Program or Product Management with experience leading global initiatives.
- 5+ years of Global experience driving enterprise level Change Management cross functionally.
- Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management. Effective working relationship with the business to ensure business requirements are accurately captured agreed, accepted and implemented.
- Full-time bachelor's degree Engineering, Mathematics, Data Science, Software Technology. (Minimum), Master's degree in engineering or business (Preferred)
- Certifications in the area of Data Science, Data Engineering , Data Visualization and Business Intelligence
- Professional Experience of working with Salesforce suite of tools
- GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
- ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
- POSITIVE IMPACT - Make it personal and help us feed the world.
- INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm.
- MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option……….