Front of the House & Drive Thru Operations Manager

Chick-fil-A

  • Sand Springs, OK
  • $18.00 per hour
  • Permanent
  • Full-time
  • 19 days ago
Role Summary:
Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Sand Springs is successful in the following areas:
  • Front of House Operations
  • Leadership and People Development of Front of House Team Members
  • Vision and Service Model compliance throughout all areas of oversight
General Responsibilities:
  • Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
  • Maintain vision alignment with the Operator and the leadership team
  • Ensure stewardship systems are taking place throughout the restaurant
  • Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
  • Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.
  • Oversee speed of service, order accuracy, and completion of other related goals.
  • Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high-performance teams throughout the restaurant.
  • Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.
Skills:
  • Strategic thinker, Goal-oriented, Tech-savvy
  • Great communicator both in handling difficult situations and a diverse team.
  • Mature, dependable and results-oriented
  • Ability to work in a team environment
  • Very detailed oriented & keenly observant
  • Professional marketing or communications experience
  • Maintains a number of business and professional community contacts
  • Self-starter, creative, and flexible
  • Good business sense, achiever
  • Strong project/time management skills
  • Proven history of consistently performing at a high level
  • Unquestionable integrity and represents Chick-fil-A well
  • Passionate about building relationships with clients
  • Servant spirit with strong sense of stewardship
Specific Experience:
  • Required: High School Diploma or equivalent
  • Required: Strong analytical and problem solving skills
Preferred qualifications:
  • Bachelor's degree or above, preferably in a business or hospitality
  • Experience as a leader of food service operations
  • Years of Experience: 2
  • This person must be skilled in time management.
  • This person must be self-directed and highly organized.
  • This person must master all knowledge and skills of every position in the Restaurant.
Benefits:
  • Affordable Healthcare
  • Flexible schedule
  • Employee discount
  • Qualify for free college after first 30 days of employment

Chick-fil-A