Nursing Manager - Connections Center

• Ensures organized and effective work-flow and the provision of daily nursing and patient care services.
• Monitors effectiveness of and leads service delivery expectations for ancillary departments and vendor / contracted clinical services.
• Oversees and supports the nursing position control and assists in the recruitment, interviewing, and onboarding process of new nursing staff to ensure timely and effective management of workforce vacancies and safe staffing levels for programs areas of responsibility.
• Provides oversight and structure for the nursing and patient care orientation education requirements, competencies, and ongoing staff training for specialized areas of care and to meet general and regulatory employee training requirements.
• Provides leadership intervention when necessary to support accountability and staff coaching to performance.
• Provide annual evaluations and 30, 60, 90 days new hire evaluations to new nursing staff.
• Collaborates with Inpatient Operations Manager, medical providers, and other department nursing and clinician teams to facilitate the treatment plan and necessary transitions in care effectively.
• Provides immediate supervision, direction, and coaching for practice to nursing staff, mental health techs, and paramedic staff.
• Ensures adequate nursing department staffing to provide safe patient care through review of appropriate data, development and maintenance of unit master schedules.
• Responsible for billing faxes for medications.
• Oversees near patient testing SOPs and policies, and the completion of maintenance and audit documentation for direct care areas (unit logs for CLIA waived testing, CLIA calibrations for glucometers, pregnancy tests, breathalyzers.)
• Supervises and documents quality checks and audits for safety and compliance around expired medications, emergency medical cart, refrigerator logs, and others as indicated.
• Serves as real-time resource and assists with nursing expertise for staff with problem-solving on patient-care, processes and family/patient issues.
• Oversees, maintains, and directs activities as indicated to support unit vital signs equipment, ensures I-STAT cartridges are up to date, and oversees in collaboration with plant operations that environment of care maintenance and equipment needs are met.
• Supervises and ensures implementation of the infection control program for areas of responsibility, auditing ensuring hand-washing practices, equipment cleaning procedures, vaccinations, illness surveillance, etc. are being monitored and completed appropriately per policy and procedure.
• Attends assigned leadership, quality, and practice meetings and prepares and provides performance reports as directed.
• Creates and oversees QAPI and HBIPS program for areas of responsibility and completes auditing processes as identified to demonstrate performance outcomes in tandem with the Director of Quality.
• Oversees therapeutic program delivery for nursing education groups are being facilitated as scheduled.
• Completes on-boarding for new nursing and paramedic staff: orientation to the unit, e3 system, development and maintenance of employee files, and assigning point person for continued orientation.
• Oversees nursing and clinical documentation for services rendered and for regulatory compliance to ensure proficiency and compliance with utilization review processes, unit and hospital policies, procedures and regulatory agencies.
• Ensures that nursing staff follow all agency policies and procedures through providing on-going education, Relias modules, observational auditing, and by providing cues and direct feedback on agency policies and procedures as needed.
• Leads/co-facilitates and attends routine staff meetings, treatment teams, supervision meetings, nursing work group sessions, and trainings.
• Review of incident reports for areas of responsibility and identifies and reports trends for areas of improvement and staff development and creates and delivers needed competencies and training.
• Represents the agency to external contacts and within the agency.
• Works with other agency department managers and staff to assure coordination with all other Polara Health departments.
• Performs other duties as assigned.

• 21 years of age or older; or minimum 18 years old and licensed or certified under A.R.S. Title 32 and providing services within the personnel member’s scope of practice; or minimum 18 years old for select administrative positions
• Must be able to provide or obtain an AZDPS Level One Fingerprint Clearance Card
• Must possess a valid Driver License
• CPI and CPR/First Aid certification required (training provided by Polara Health)
• Licensed as a Registered Nurse
• 5+ years as a Registered Nurse in Managed Care and Health Care administration
• Will directly supervise 10-25 staff. Number of direct reports may change depending on the need of the program(s).
• This position carries a high level of exposure to confidential and proprietary information. Includes personnel, business, clinical and other private information.
• Position requires a high level of independent judgement, autonomy and responsibility.
• This position is a mid-level managerial position with a high degree of responsibility.
• This position requires a great deal of public, client and collegial contact. It calls for strong public relations skills and problem-solving skills involving diplomacy and sensitivity.
• Strong organizational and communication skills
• Dependability
• Maintains and build relationships inside the organization and with outside agencies
• Has a high-level understanding of nursing practice and health care work flows and implementation
• Fosters a work environment of trust, accountability, support, and collaboration for direct reports and throughout the organization.
• Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
• Must be able to work independently as well as collaboratively within a team setting
• Must have excellent supervisory skills, and exceptional soft skills, such as relationship-building, communications, listening, negotiation and diplomacy
• Must have strong interpersonal communication, problem solving, and team-building skills
• Must be detail oriented, have excellent organizational skills and be flexible
• Must possess the ability to learn and/or operate relevant computer operating system environments
• Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
• Show appreciation for and ability to respond to cultural differences, and adjust communication practices accordingly in order to minimize cross-cultural misunderstandings
• Consistent work attendance and compliance with scheduled work hours (excludes approved FMLA absences)
• Responsible for complying with the Corporate Compliance Program as it applies to individual job duties, the department, and the company
• Must comply with all Polara Health policies and procedures
• Exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents
• Display a positive work ethic

• Office environment, travel within the community, as needed
• Heavy exposure/use of computers, cell phones, office phones, etc.
• Daily, weekly, monthly and annual deadlines
• Specific vision abilities require close vision, distance vision, peripheral vision, depth perception and ability to adjust focus; must also have adequate vision to read correspondence(s), computer screen(s), form(s), etc.
• Manual dexterity sufficient to operate keyboard, copier, telephone, calculator, and the ability to write and/or type
• Ability to be physically mobile (stand, walk, reach, climb, bend) and also the ability to sit for prolonged periods throughout work hours
• Must be able to occasionally lift and/or move 25 or more pounds
• Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols

Polara Health