Account Manager - Retail Vertical (Hybrid)
Epsilon
- Chicago, IL
- Permanent
- Full-time
- Apply understanding of client objectives, consumer behavior/motivations, marketing and branding principles, available data, and Epsilon products to develop campaign/messaging strategy recommendations
- Develop and manage client roadmaps against quarterly account forecasts.
- Partner with cross-functional teams on account and campaign set-up to achieve strategic goals.
- Demonstrate expertise in all Epsilon Account Management tools and processes.
- Manage campaign launches across cross-functional teams to ensure strategic, effective, timely and efficient execution.
- Monitor and manage program performance/KPIs to identify account risks and develop mitigation strategies.
- Create and present campaign performance reports to clients.
- Interpret and apply analytical insights to optimize program(s)
- Identify opportunities for client program expansion.
- Partner with Client Development Director to present new opportunities to clients.
- Seek standardization and automation wherever possible.
- Drive operational efficiency and scalability.
- Drive adoption of products, tools, processes, and best practices throughout team
- Work effectively across large cross-functional teams.
- Foster a collaborative environment to encourage a respectful exchange of ideas between cross-teams.
- 3+ in Account Management or Project Management (digital marketing or interactive agency experience is a plus)
- Excellent client service acumen, presentation, and writing skills.
- Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
- Ability to manage and prioritize multiple tasks and projects. Ability to learn quickly and think strategically.
- Proficient in Excel, Word, PowerPoint
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility