Customer Service (h/m)- Hight German

• Schedule: 8h/9h -17h-18h.
• Permanent contract.
• Very Hight English.

• Handle customer inquiries, process returns, and resolve customer issues promptly.
• Oversees Order release through tasks created because of data or stock management.
• Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
• Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
• Identify actions of improvement towards proactivity towards Customer Satisfaction
• Liaise with IT to implement the required system improvements
• Drive continuous improvement in customer fulfillment systems and processes
• Integrate customer data from various reporting channels as necessary.
• Produce and maintain reports presenting and analyzing key performance indicators.
• Ensure clean and accurate data management and analysis.

• Focuses relentlessly on customers
• Works well under pressure
• Works well in teams
• Pays attention to details.
• Communication skills, including verbal, written and presentation
• Interpersonal skills
• Analytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis

• Growth and development opportunity.
• 2 days home office

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