Executive IT Support Liaison
Thermo Fisher Scientific
- Carlsbad, CA
- $91,700-150,000 per year
- Permanent
- Full-time
- Leverage PPI to enable constant improvement
- Provide regular updates to management as requested by lead
- Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
- Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
- Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
- Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
- Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring
- Bachelor’s degree in a technical related subject area or previous work experience in a related field with a proven track record of success.
- You have Superior work ethic
- “customer first” attitude
- You are innovative
- You provide “white-glove” treatment to colleagues
- You enjoy meeting people and building relationships with colleagues
- You have a sense of urgency—but also the ability to keep your cool
- You are punctual!
- You are enthusiastic about learning new technologies and processes
- You can work with minimum supervision and be self-motivated
- You are agile at finding the right solution in any situation
- Maintain adaptability
- Build and document day-to-day process
- Travel Requirement:
- Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
- Experience in ServiceNow
- Accessing/Analyzing Data in PowerBI
- Mac Hardware/OS, PC Hardware/OS
- Video Conferencing hardware
- Townhall/Event Production
- Dell/Mac
- iPhone/iPad
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