Express Service Advisor
International Kia Orland Park
- Tinley Park, IL
- Permanent
- Full-time
- Greet and assist customers in a friendly and professional manner
- Schedule and confirm express service appointments
- Listen to customer concerns and accurately document them
- Provide customers with updates on the status of their vehicles
- Ensure all payments are processed accurately and efficiently
- Communicate with technicians to ensure timely and accurate completion of work orders
- Proactively resolve any customer issues or complaints
- Assist customers in selecting and purchasing parts and accessories
- Maintain a clean and organized work area
- Follow all safety and quality standards set forth by the dealership and manufacturer
- Continuously update knowledge of manufacturer products and services to better serve customers
- Other duties as assigned by management
- High school diploma or equivalent required
- Previous customer service experience required, preferably in the automotive industry
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Experience with automotive repair and service processes preferred
- Knowledge of basic vehicle maintenance and repairs preferred
- Proficiency in computer systems and software
- Excellent attention to detail and organizational skills
- Ability to work flexible hours, including weekends and evenings