Events Team Member - Virginia Beach Sports Center
Sports Facilities Companies
- Virginia Beach, VA
- Permanent
- Part-time
- Event ticket and wristband concessions
- Greet guests and provide information and wayfinding as needed
- Provide courteous and friendly first-in-class service to all guests
- Register guests for leagues, camps, clinics, drop-ins, etc.
- Be knowledgeable about facility programs (format, pricing, meeting dates/times)
- Operate multi-line phones
- Record and file waivers and event information
- Record event scores (tournaments/leagues) and print game sheets on a daily basis
- Maintain confidentiality with guest and Team Member information
- Resolve all guest concerns and complaints and/or direct to appropriate Manager
- Know and enforce the facility's policies and procedures
- Complete special projects, daily assignments and other duties as directed by management
- Assist with scheduling and coordinating all facility events and parties
- Ensure all party details are executed as planned and tracked: with detailed and organized files tracking party reservations, monies collected, waivers collected, food orders, party bags, etc. and that all details for parties are completed accurately and timely
- Communicate clearly and timely with Manager(s)-On-Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
- Maintaining inventory of paper goods, balloons, helium, party bags, giveaways and order supplies as needed
- Adhere to party manual including party process, procedures and standard game/activity curriculum
- Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party details
- Distribute collateral materials (flyers, etc.) to cross promote all facility programs; maintain flyers in facility for parties, distribute to guests, program participants and cross market, as appropriate
- Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites
- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
- Must work well with others
- Must take personal initiative for the betterment of the team and venue
- Commitment to the safety and well-being of others
- Customer service and cash handling experience preferred or quick study
- Must be able to lift 20 pounds waist high
- May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
- Will be required to operate a computer
- Facility has intermittent noise
- Have a basic understanding of sports