Executive Concierge (4pm-12am Thurs-Mon)
Bozzuto
- Hyattsville, MD
- Permanent
- Full-time
- Schedule of Thursday - Monday 4pm-12am
- Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
- Coaching, mentoring and providing training to other members of the resident services team
- Solving problems and providing timely assistance to residents and prospects with care
- Planning and executing meaningful events and activities that engage residents and foster a sense of community
- Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
- Generating awareness, interest and excitement via social media
- Encouraging happy customers to share the love by writing reviews on social networking sites
- Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
- Building a motivating environment that encourages your team to give their very best
- Stepping in and taking responsibility for leading when the PM/APM is not present
- Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
- Solving problems for your customers and treating them like you would your best friend
- Meticulously following up with everyone
- Playing an active role in making certain the community is impeccable
- Jumping in and covering for team members when needed
- Seeking out opportunities to enhance the customerâs experience
- 2+ yearsâ experience in a hospitality, retail, travel or hotel environment
- A kick-butt Pinterest, Twitter, Facebook or Instagram account (aka social media savvy)
- A passion for using the phone to talk and text professionally
- Outstanding communication skills, both written and verbal
- A sharp professional appearance
- Proficiency with various software, apps and computer programs
- An eye for detail and a knack for anticipating a customerâs needs
- A customer-focused mentality
- Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)
- Competitive compensation. Salary range: $48,000â$50,000 (plus additional bonus opportunities)
- Health & Wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid Leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition Reimbursement. Plus many other programs to support career development and growth.