Hotel Valet - Guest Service
SANTAPARK OY
- Rovaniemi, Lappi
- Vakituinen
- Täyspäiväinen
Hotel Valet?
Main season 11/2024-3/2025)Job description
Guest Service Team plays a crucial role in warmly welcoming and taking care of our in-house guests. The Valet and the front desk reception team work extremely closely to manage the guest service duties. This role is hospitality- and customer service-driven. Duties include:High-end customer service- Welcoming Guests, opening the car doors, assisting with luggage- Serving welcome drinks and helping with the check-in process- Driving guests to and from the rooms- Delivering breakfast and room service- Rooming guests, explaining how to use the Sauna, Fireplace, etc.- Helping guest with their requestsAlso, tasks include- Upselling activities and giftshop retail products- Managing the luggage room- Preparing outside private dining areas- Delivering wood to the fireplaces- Maintaining the cleanliness of the valet cars- Maintaining the outdoor sports equipment- Shoveling snow from entrances, helping Housekeeping Team if needed- Running errandsGeneral requirements- Capable of completing work tasks independently as well as working in a team- Problem-solving skills & you are self-driven- Outgoing personality with good communication skills- Motivation to learn- Valid driver license- Fluent English language- Ability to legally work in Finland (Finnish working visa or EU Residence)Considered as an advantage- Additional languages- Ability to read different situations and adapt to them- Previous experience in the Hotel industry- Being charismatic and you have small talk skillsWhat to expect:- Job-specific work training prior to the start of the season- A fun international work environment- A once-in-a-lifetime opportunity to work in the capital of Finnish Lapland- Hourly salary (+supplements, holiday compensation)- Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and official holidays are double paid in Finland)- Flexible working hours from Monday to Sunday with alternating days off- Average work hours 90 h/3 week- Day and evening shifts- Company benefits (check the career page)- Supported accommodationPlease send your application below and attach your CV with a picture; we look forward to it!