The Mortgage Processing Supervisor will manage a group of Mortgage Loan Processors in efficiently accomplishing daily goals. Help mentor, coach, train and develop Processors. Process mortgage loan applications and ensure loan files are compliant to all government and investor regulations. Ensuring processes support the sales team and files are complete and accurate for underwriting. Work with Leadership throughout the department to ensure the development and growth of the department.Responsibilities
Manage daily priorities for the team to achieve efficiency and service level agreements (SLAs)
Conduct regular one on one meetings with each team member discussing progress toward goals and career development
Help cover and reassign workload for missing team members
Hire, train and support for new Mortgage Loan Processors
Processincomingloanapplications as needed
Handle weekly timesheets and time off requests
Prepare and produce Strength Development plans, conduct reviews, and corrective action if necessary for each direct report
Prepare and assist with monthly reports regarding efficiency and productivity
Assist, tickets, projects and testing as assigned and needed
Support and manage the team to deliver a high standard of service
Help manage the quality of files on the team
Look for ways to improve and automate current processes, while keeping quality top of mind
QualificationsBachelor’s Degree preferred. Prior lending and leadership experience preferred. Ability to coach and develop team members based on talents. Excellent data processing and computer skills, with an eye for detail. An ability to work under pressure and in an organized manner. Excellent communication and people skills.Performance Standard:Must take pride in department by processing loans in a timely and efficient manner with a high attention to detail. Must be professional and courteous in manner, with a focus on attendance, quality and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.Physical Requirements:
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.Must be eligible for membership at Idaho Central Credit Union to obtain employment.Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
