Customer Service Representative - Perth
Commonwealth Bank of Australia
- Perth, WA
- Permanent
- Full-time
- Thorough training program to kickstart your banking career
- Access to extensive employee benefits & discounts
- Be part of a collaborative and high-performing culture
- Responding to customers transactional banking needs, delivering a seamless customer experience
- Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
- Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services
- Assisting with Cash/ATM procedures
- Educating and demonstrating of our in-branch technology and digital banking options for customers
- Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture
- Responsible for Services IDMS/ATMs/CEM
- Responsible for customer correspondences received via email or letters
- Counting Quickcash Bags
- Responsible for IDM retract and Cash batch errors
- A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
- A genuine interest in improving the financial wellbeing and lives of our customers
- The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
- Excellent communication skills & willingness to contribute to a collaborative culture
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions