Agent, Customer Service & Claims - Distribution Center
Rona
- Boucherville, QC
- Permanent
- Full-time
- Provide timely customer service to stores in areas including order management, cancellations or add-ons, and claims
- Investigate dealer claims and analyse the cost effectiveness of returns vs. discounts; manage the return process from dealer to Distribution Center
- Coordinate product returns from store to Distribution Center with Transportation and Operations
- Communicate with vendors to resolve receiving issues related to product data
- Ensure vendors are compliant with established policy and communicate with Operations findings and opportunities
- Arrange vendor payment for warehouse requests for product/tools and projects
- Source vendors and create accounts for Distribution Center projects and provide financials to specific departments
- Quality Assurance which will include but is not limited to verifying claims for picking accuracy, ensuring warehouse shipping & receiving quality control etc.
- Manage daily pickups and manifests from home delivery carriers while troubleshooting any issues that may arise to maximize customer experience
- Partner with Operations, Carriers, and the Call Centre to resolve issues with damaged, lost merchandise
- Maintain the Store Support line
- Perform other duties as required
- Support merchants in applying the distribution center's procedures
- Support the Distribution Center with various administrative tasks
- Create purchase requisitions / P.O. (PeopleSoft) to order or pay for materials, goods, supplies, or services rendered to the Distribution Center
- Filing documentation
- Be comfortable with computer systems (Excel, Word, Outlook)
- Be responsible, demonstrate autonomy, initiative and be able to work in a team
- Have a strong sense of customer service. Previous experience resolving Distribution Centers or store claims (strong asset)
- Able to carry out data entry rapidly & efficiently with accuracy
- A fitness centre, sports activities, and showers
- A childcare centre that can accommodate up to 78 children
- A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
- Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
- Benefits: group insurance, retirement savings plan, annual bonuses, student incentive program, etc.
- Electric car charging stations
- Career growth opportunities within the company
- An inclusive and safe working environment
- Promotion of work-life balance
- An employer that's involved in the community
- And much more!