Sr. Officer/ Officer-Customer Experience

BoB Financial Solutions

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 15 days ago
Job Description:Key highlights of the role are listed below (purely indicative and not limiting):This position would include the mentioned set of responsibilities but not limited to:
  • Handle customer queries and complaints effectively and efficiently.
  • Work with responsibility and accuracy within the defined TAT.
  • Be an integral part of the Team and should have readiness to learn new things.
  • Acquainted with the Credit Card Industry and the offerings of the peer.
  • Effectively manage Vendors and activities related to them.
  • Liaison with Internal and external customers.
  • Adhere to the internal & external policies and guidelines.
  • Would be comfortable to work in both Day & Night shifts.
Applicants should possess the following attributes: • Effective Spoken & Written Communication skills in English and Hindi are a must.
  • Patient listener.
  • Capable of Decision Making.
  • Good Interpersonal Skill.
  • Customer centric.
  • Hard Working.
  • Basic know how of operating Computer (MS-Office).
Last date of the application: 31st May 2024About Company:BOBCARD is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting Non-Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards.The company's core business is credit card issuance.

BoB Financial Solutions