Design Centre Experience Associate
Van Metre
- Ashburn, VA
- Permanent
- Full-time
- Supports projects with an open mind and positive attitude
- Understands the prospect and buyer experiences
- Adapts to changing circumstances and works within an agile framework
- Instills trust among internal and external teams through exceptional communication
- Forecasts challenges, pre-determines solutions, and creatively problem solves
- Works independently and cross-functionally within internal and external teams
- Approaches a challenge as an opportunity to innovate and improve performance.
- Obsessed with growth and learning from best-in-class leaders and brands
- Ideates with a data-oriented and customer-centric mindset
- Sales Operations:
- Provide support by assisting the Design Centre Team with Browse and Final Appointments.
- Maintain communication with Structured Wiring vendors until final proposals are received.
- Collaborate with onsite Community Experience teams to complete home selections.
- Compile weekly and monthly selection reports.
- Maintain the cleanliness of the Design Centre and its displays.
- Record Maintenance:
- Update and manage Client Relations and Contract Management software programs to ensure accuracy.
- Perform routine administrative tasks including handling Word documents, pricing, promotional materials, supply inventory, structured wiring accounts, diagrams, tracker spreadsheets.
- Address and manage selection revisions, discontinued or backordered materials, change orders, and custom design option requests.
- Validate Design Centre paperwork prior to buyer finalization.
- Ensure accuracy of interior 3D renderings for spec homes.
- Submit finalized Design Centre paperwork for processing and release.
- Track and resolve missing addendums and deposit schedules.
- Demonstrated sales and design experience, in the home building industry, preferred
- HubSpot experience, preferred
- Proven track record of meeting or exceeding goals
- Ability to work a flexible schedule, including weekends and evening hours
- Exceptional public speaking, problem-solving, analytical, communication, presentation, and negotiation skills
- Valid Driver's License
- Minimum High School Diploma or equivalent
- Bachelor's Degree, preferred
- Proficiency with MS Word, MS Excel, Outlook, and Adobe Acrobat
- A Realtors License is NOT required, and an active licensee will be required to inactivate their license.