Patient Support Specialist - Hub Svcs
ConnectiveRx
- Pittsburgh, PA
- Permanent
- Full-time
- Speaks with medical office staff by phone and chat software to answer basic program inquiries. Adheres to program-approved talking points and/or scripting for all inbound call interactions.
- Answers appropriate technical questions and/or triage calls to the assigned concierge or case manager.
- Works on problems of limited scope. Follows standard operating procedures in analyzing data from which answers can be readily obtained. Builds stable working relationships internally.
- Performs data entry tasks in multiple systems. Follows up via phone, mail, and/or fax for missing enrollment information and documents interactions accordingly in the ticket management system.
- Coordinates access to appropriate support services, including reimbursement counseling, Patient Access and Copay Assistance programs, and general support.
- May participate in special department or related projects, as needed.
- Other duties as assigned.
- High school diploma or equivalent required.
- Bachelor’s degree or equivalent experience in business, hospital administration, marketing, or related field preferred.
- Minimum of 1 year experience in customer service, insurance verification, or related area required.
- Health care environment with third-party benefits verification experience.
- Prior phone customer service experience.
- Knowledge of the US Healthcare/Insurance system and the essential parties involved in a patient’s access to benefits. Understanding proper conduct in an office environment, phone etiquette, and interpersonal relationships.
- Ability to read and interpret training manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence using computer applications. Excellent verbal skills and knowledge of medical terms.
- Ability to work efficiently in Microsoft Office, including the creation of spreadsheets in Excel and the ability to take notes via computer keyboard during telephone conversations.
- Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
- Ability to reason and react quickly and in the least disruptive manner possible to the office or physician.
- Proficient in conflict resolution over the phone and maintenance of professional phone demeanor of all time.
- Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
- Enjoy competitive benefits, including medical, dental, vision, and more.
- Please take advantage of our 401k package with a dollar-for-dollar match-up.
- Generous PTO and paid holiday days are offered.
- Embrace opportunities for professional and personal growth in our team-oriented atmosphere.