VP, Retail Relationship Manager

• Develop and execute a business relationship development plan. The plan should include a comprehensive analysis of business opportunities, market and industry, business client requirements, and sales activity.
• Each Retail Relationship Manager has assigned annual deposit, loan, fee income, new account acquisition, and partner referrals goals as established by retail management.
• Work closely with business partners: Treasury Management, Elavon, Business Banking, Commercial, FX, International, Mortgage, and Wealth Management to ensure that business prospects and client’s needs are properly matched with appropriate depository, lending, treasury, and investment solutions.
• Prepare complete loan/financial packages for underwriting, which includes, but not limited to application, tax returns, financial statements, legal entity documents and any other pertinent business and/or property information. Serves as point of contact for client communication, loan processing, and follow up.
• Manage business prospects/clients, sales pipeline, opportunities, sales activities, and business relationship profiles through Sales Management (CRM).
• Reviews client’s accounts and assigned portfolios to identify, evaluate and determine the appropriate course of action for potential cross sell opportunity. Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects. Consult with manager on strategies and adjusting as needed.
• Ensure compliance with Bank, regulatory and credit requirements with emphasis on best-in-class client service while adhering to required timeframes from the client.
• Partner with branch management and staff to help educate and train with business solutions and to identify new business opportunities.
• Answer all product-related inquiries from potential clients, branch/lending personnel and outside sales contacts.

• Education: College graduate with major in related fields or equivalent work experience strongly preferred.

• Experience: 5 to 7 years of sales and business development experience in banking, basic knowledge of treasury management products and services, lending experience and knowledge of lending regulations and credit/underwriting practices, preferred. Experience working as an outside business development professional with proven record of acquiring businesses with revenue from $2mm to $20mm and above is preferred.

• Ability to generate new business through a consultative sales approach.
• Must possess strong negotiation (rates, terms, collateral requirements) experience.
• Must possess business and lending experience in either a retail or commercial banking environment.
• Must have knowledge and understanding of Bank’s credit policy, risk management, and underwriting requirements.
• Must have strong knowledge and understanding of banking products and services and have demonstrated ability to cross-sell such products.

• Skills/Ability: PC proficient. Excellent verbal and written communication skills. Bilingual (English/Mandarin or Cantonese) a plus but not required. Ability to work well independently to source new business. Must be organized and detail oriented and able to multi-task. Ability to work effectively in a fast paced, high production and team environment. Excellent time management skills and accustomed to working with deadlines. Ability to assume responsibility and accountability for decision-making. Ability to communicate effectively with all levels of Bank personnel. This position requires a minimum of 50% travel.

Cathay Bank