Spa Supervisor

Four Seasons Hotels

İstanbul
Sürekli
Tam zamanlı

14 gün önce

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: An intimate oasis in Istanbul’s oldest district. Indulge in serenity within Istanbul’s historic Sultanahmet district. Our neoclassical residence, steeped in century-old heritage, is just steps from iconic landmarks such as the Blue Mosque and Hagia Sophia. Under the attentive care of our Four Seasons team, you’ll find a space where history harmonizes with contemporary comfort. Enveloped by the melodies of birdsong in our courtyard, you’ll be transported to a world of enduring elegance and charm.About the roleResponsibility for the Spa Department policies and procedures and assist with the daily operation. Follows-up and gives all support for the duties of all subordinates staff in Spa Department. Assist with all Spa related services such as assistance with policies, philosophy and trainingWhat you will do1. Is very warm and welcoming when assisting guests; smiles and maintains eye contact
2. Keeps the work area neat, clean and quiet at all times
3. Is flexible with schedule when business demands change
4. Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others
5. Responds properly in any hotel emergency or safety situation
6. Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff, Organizes and schedules shifts7. Actively works with peers, subordinates, and Manager to build relationships based on trust and acceptance
8. Performs other tasks or projects as assigned by Assistant Manager /Spa Director; respects authority
9. Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager/Spa Director
10. Knows amenities, equipment, products, treatments, packages, special current promotions of wellness, spa and health club including benefits, indications & contraindications
11. Understands all safety procedures specific to usage of spa and gym club equipment and products
12. Applies the qualities of discretion and maintains strict confidentiality at all times
13. Ensure therapists, receptionists and other SPA staff members regularly record guest preferences, accurately updating guest profiles.14. Reviews all suggestions, complaints and comments from guests and makes necessary adjustments.15. To participate in hotel committees and regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
16. The ability to manage the inventory of retail, assist with reordering of products and maximize profitability and revenue generation.
17. To perform other tasks or projects as assigned by Spa Management.18. Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine
19. Adheres to the annual budget of department
20. Displays a high level of integrity and professionalism at all times in dealing with guest and employees21. Properly handles and reports employee and guest accidentsWhat you bring

Excellent reading, writing and oral proficiency in English Language, proficiency in a second language preferred
Excellent communication skills
Strong command of computer applications
A thorough understanding of Spa treatments and The Spa environment.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Schedule & Hours:Full time

Four Seasons Hotels

Başvur