District Parts & Service Manager (Level DOE)
Doosan
- Indianapolis, IN
- Permanent
- Full-time
- Develop a relationship with the Dealer organization. Manage day-to-day interest, plans and goals of the Company
- Protect and manage the financial resources of the Company and our Dealers. Communicate the needs of the customers and dealers to the appropriate department within the Company
- Develop annual district strategy and individual Dealer strategy
- Drive district parts sales and stocking behavior to meet Annual Operating Plan (AOP) targets
- Support all parts and service programs through active promotion at the Dealerships
- Ensure Dealers have a clear understanding of the Company policies and procedures
- Advise Dealer staff in proper service and maintenance of all Company products
- Assist in initial capability evaluation of potential new dealerships
- Assist new Dealers in setting up their parts/service departments
- Assist in Dealer termination
- Drive Dealer performance by holding quarterly Parts/Service performance reviews/Action Plan meetings
- Form action plans and influence buy-in of Dealer Principals, Parts Managers and Service Managers
- Display assertive implementation of Action Plan items
- Responsible for direct communications with dissatisfied customers to resolve complaints
- Timely and appropriate responses to customer complaints including resolution and survey follow-up
- Be available to assist in situations requiring technical support or feedback
- Improve customer retention through effective prescriptions and management of goodwill support
- Associate's Degree in technical or related field. Extensive related experience in lieu of degree will be considered. Bachelor's Degree is preferred
- 2-5 years of experience in the product support field, preferably with construction equipment or agricultural equipment
- Technically astute, product knowledge preferred
- Strong mechanical skills and equipment troubleshooting experience
- Excellent interpersonal, communication (written and verbal) and listening skills
- Effective negotiation skills
- Strong business and financial acumen
- Ability to make sound, timely decisions
- Self-motivated with strong time management skills and priority focus, due to home-based office environment
- MS Office Suite proficiency
- Valid driver's license with clean Department of Motor Vehicle (DMV) driving record
- Travel Required: 50 - 75%
- #GD