Collections Representative
Lobel Financial
- Anaheim, CA
- $22.00-25.00 per hour
- Permanent
- Full-time
- Make collection calls and/or write correspondence
- Provide professional customer service regarding collection issues
- Process and review account adjustments
- Resolve customer discrepancies and short payments
- Monitor and maintain assigned accounts
- Meet department defined department goals and activity metrics
- Perform other assigned tasks and duties necessary
- Enlist the efforts of supervisors/management when necessary to accelerate the collection process
- Must communicate & follow up effectively with customer accounts in a timely manner
- Bilingual- English/Spanish is REQUIRED
- Excellent time management skills and ability to multi-task and prioritize work
- Strong attention to detail
- Excellent written and verbal communication skills
- Computer proficiency
- Working knowledge of Microsoft Office programs
- Ability to work in a fast paced goal oriented collections department
- Strong organizational, negotiation, and problem solving skills
- Working knowledge of company policies and procedures
- Commitment to excellent customer service
- Previous customer service experience a plus
- High school diploma
- Compensation: DOE
- 401K with company match
- Medical, dental and vision
- Optional life insurance
- Paid holidays
- Paid vacation and sick days