Client Services Representative - Coraopolis, PA
Essent
- Coraopolis, PA
- Permanent
- Full-time
- Monitor and answer incoming calls and emails from customers and respond to their queries and requests in a timely and professional manner.
- Provide accurate and relevant information about products, services, and policies customers.
- Route client and customer inquiries to the correct internal teams.
- Collaborate with other team members and departments to ensure a seamless and consistent customer experience.
- Assist the Scheduling Department by contacting clients and customers to confirm specific details regarding their closing.
- Perform other duties as assigned by management.
- Bachelor's degree in related field preferred or equivalent work experience.
- 1+ year experience in customer service, sales, or a similar role.
- Maintain flexible hours and work location.
- Excellent communication interpersonal and listening skills.
- Strong problem-solving skills.
- Ability to handle sensitive situations with professionalism.
- Ability to work under pressure and multitask in a fast-paced environment.
- Flexibility and willingness to learn and adapt to changing needs and demands.
- Attention to detail and accuracy.
- Proficiency with MS Office Suite.