Customer Onboarding Executive - French Speaker

Mews

Praha
Trvalý pracovní poměr
Plný úvazek

Před 10 dny

As a Customer Onboarding Executive, you should be a smart and outgoing individual who loves teaching, training & all things hospitality related. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.✅ Your mission, should you choose to accept it:

Lead small and medium value clients through the Onboarding process
Conduct training courses on the use of all Mews Products (eg. Mews Commander, Mews Navigator and Mews Distributor) for new and existing customers and/or Mews employees
Liaise with customers via video conferencing and email to educate and motivate them throughout the onboarding process
Develop and maintain training courses via web cast, video and/or our online classroom
Ensure existing training programs meet and/or exceed customer needs
Coordinate/facilitate ad hoc (online) training sessions during the onboarding process
Consult hotels proactively on ways to improve usage of the Mews system during the onboarding process

🤝️ You'll be a great fit if you bring a few of the below with you:

Experience with project management, training and onboarding
Fluency in French & English
Ability to work in a fast-paced company and ready to work both independently or as part of a team.
Highly structured and organized
Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels
Ability to take feedback, learn quickly and adapt to new situations
We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
Not afraid to challenge the status quo
A genuine interest in innovative software and disruptive tech
This role requires flexibility in terms of travel and working hours - up to 50% of your time could be spent working on site at customers properties
Working competence with Microsoft Word/Excel/PowerPoint
Higher Education preferably in Hotel Management/IT/Travel Business

Mews

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