About Our JobAbout Our JobThe Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.The Mobile Services and Outreach Department’s reach spans across the city of Denver, meeting community members where they are to provide library services and access. Under the umbrella of the Public Services Division, the Mobile Services department delivers library programs and services through a mobile fleet to increase library access to target populations, including children, teens, and older adults. We provide library services and resources including intergenerational programming to a diverse customer base outside library locations and create positive experiences for library customers visiting the bookmobile by checking out books and other materials.DPL is hiring a Home Delivery Services Administrator in the Mobile Services and Outreach Department to help in the development of strategic library outreach and service delivery specifically to community members with barriers to library access. This role will work to deliver and design home delivery services for a diverse customer base, strengthen community connections, and represent the Denver Public Library to stakeholders and the community. In this position, you will lead the strategic planning and operations of DPL’s Home Delivery program. You will work to recruit, coordinate, train, and schedule home delivery volunteers. This role will manage processes for the intake and evaluation of new home delivery user applications and work to grow the program in alignment with the Denver Public Library strategic plan.You will work with adult service providers, older adult service coordinators, and organizations serving people experiencing life challenges to strategize home delivery service across Denver. The customers you assist will include people who have Alzheimer’s, dementia, memory loss, or other forms of cognitive impairment. This role will steer marketing efforts for the home delivery program and work closely with the DPL marketing division. You will work collaboratively with other staff and library branch locations to identify home delivery services needs in metro Denver and participate in relevant library committee work. You will develop and maintain strong and lasting partnerships with community partners and work directly with community members to understand and deliver on their library needs including developing creative programs and engagement opportunities for home delivery customers.About YouAbout youOur ideal candidate has:Knowledge of trauma informed care practices.Program and project management experience.Experience working with older adults and people experiencing life challenges.Experience with people who have Alzheimer’s or dementia or other forms of cognitive impairment.Knowledge of accessibility informed practices with regard to physical, cognitive, and other disabilities.Knowledge of adult publishing trends, popular media, and collection development best practices preferred.Excellent customer service skills, including the capability to provide equitable, trauma informed and empathetic customer service drawn from lived experiences and knowledge of EDIE concepts and practices.Ability to listen to and evaluate community needs and design services and programming to meet those needs including the ability to facilitate group conversations.Skill in providing readers and media advisory services to all ages preferred.Ability to create a welcoming environment outside library walls.Ability to supervise and lead volunteers and staff.Skill in using and assisting customers with technology.Experience with program design and evaluation.Ability to work as independently as a leader.Ability to thrive working in an environment with constant public contact with people from all backgrounds and age groups. Including the ability to demonstrate positive attitude, excellent interpersonal skills, and cultural sensitivity, in working with customers, coworkers, and community.Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner including setting boundaries and safety expectations with coworkers and community members.Knowledge of presenting and providing library services to customers with varying levels of experience and knowledge.Other things to know:DPL is committed to equity, diversity and inclusion; diverse candidates are encouraged to apply.A valid Colorado driver's license with a good driving record is required.This position requires a flexible attitude for working in outreach including a variety of connectivity, bumpiness, motion, climate and environmental factors that could impact working conditions.The schedule will be determined by the needs of the division and may include weekend and evening hours.This position is based at the Central Library, which has no free parking.Second language proficiency strongly preferred, (Spanish)."Interested candidates are encouraged to apply by the application deadline of 5/9/2024 before 11:59 pm. Please be sure to include a cover letter and resume with your application."About Everything ElseJob Profile LA1716 Program AdministratorTo view the full job profile including position specifications, physical demands, and probationary period, click .Position Type UnlimitedLibrary Hiring Range $56,176.00 - $74,433.00Starting Pay $56,176.00 - $74,433.00Agency Denver Public LibraryAssessment RequirementThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact with three business days’ notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click for English or for Spanish.
