Team Lead - Service Delivery Lisbon PNS

• Responsibility for maintaining and developing key client relationships

• Responsibility and ownership for the delivery of service and service metrics to client

• Responsible for supporting quality programs

• Responsible for embedding new processes and workflows into the team

• Drive continuous improvement and value add initiatives

• Responsibility for meeting the obligations established within the contract

• Allocating resources and responsibilities across the team to deliver business results and develop team members

• Responsibility for team members' formal evaluation processes including career development, salary review and performance management

• 6+ years' experience managing teams in an outsourced / operations environment with multilingual teams

• Experience in Trust and Safety

• Management of large teams

• Multi party management i.e. subcontractors, client, other vendors etc.

• Demonstration of ability to meet SLA's / metrics

• Revenue / financial management

• Strong organizational, multi-tasking, and time-management skills

• Excellent negotiation, influence, mediation and conflict management skills

• Ability to work in a process-driven high demand environment

• Service focused with ability to meet targets on a continuing basis

• Proven focus on Continuous improvement and adding value to clients

• Proven experience managing matters involving sensitive and challenging user-generated content with good judgment, discretion, and sensitivity.

• Direct contract with the client
• Growth opportunities
• Health insurance
• Flexible Benefits Bonus

Gi Group