Shift Supervisor
Green Thumb Industries
- New Port Richey, FL
- Permanent
- Full-time
- Complete and appropriately delegate assigned tasks during scheduled shift.
- Exercise independent, sound judgment, analytical and problem-solving skills to resolve issues in a timely and efficient manner
- Maintain open communication with the management team and other coworkers including delivering enforcing company policies as directed.
- Provide coaching and deliver feedback to help employees exceed performance and behavioral expectations, including making recommendations for corrective action as needed.
- Participate in the interviewing, hiring and selection process. Lead in the onboarding and training of new Personal Care Specialists in partnership with the General Manager or Assistant General Manager
- Maintain and coordinate scheduling including employee shifts, meal breaks and rest periods, to ensure adequate sales floor coverage and zoning.
- Support Personal Care Specialists in the consultation of patients and customers, while role modeling best-in-class customer service
- Follow and uphold established policies for sales and customer service to ensure customer satisfaction
- Maintain and seek in-depth knowledge of every product and strain in the store and consumption methods, as well as industry-wide product knowledge, and strive to train and share that knowledge with other members of the team
- Maintain a clean store and organized dispensary
- Monitor and maintain inventory levels, ensuring an assortment of product, and communicating inventory action items with management
- Oversee the intake and verification of deliveries, transfers, and inventory management
- Ensure accuracy and inventory operations standards are consistently maintained within the vault
- Work with the Management team to ensure retail store operations run smoothly, properly, and in adherence with the applicable rules and regulations
- Participate in Manager on Duty responsibilities including, opening, and closing duties, end-of-day daily update emails and using resources and tools to drive Key Performance Indicators (KPI), as directed
- Support all Personal Care Specialist duties at various work stations, as assigned by store leadership based on staffing and business needs
- Verify of proper paperwork, documentation, and ID for patient/customers
- Demonstrate proper cash handling including accurately processing payments, discount application and cash maintenance
- Report team member issues or patient situation to General Manager or Assistant General Manager in a timely manner
- Adhere to and uphold all Security measures and safety compliance put in place
- Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills
- Meet timelines consistently and be able to effectively work under pressure
- Continuously open to constructive, developmental feedback
- High level of interpersonal skills in a fast-paced, cross-functional, deadline-oriented environment.
- Ability to use standard office equipment and computer software, including word processing, database management, spreadsheet applications, and email
- Leadership or Management experience, preferred
- Cannabis experience, preferred
- Inventory control experience, preferred
- Must be 21 years or older
- Must pass all required background checks including state specific cannabis employment requirements
- Possess valid driver's license or state ID.
- Must be and remain compliant with all legal or company regulations for working in the industry.
- Requires open availability (i.e., ability to work mornings, days, nights, and weekends), ability to work full-time; and reliable, responsible, and dependable attendance
- Ability to resolve conflict, handle employee and patient/customer complaints, and settle disputes
- While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions
- Ability to work outdoors in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.
- Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance)
- Role includes standing or walking for prolonged periods of time (i.e., up to the duration of a scheduled shift), as well as stooping, sitting, bending over and/or crouching