Trainer II - Grievance & Appeals

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

• Perform advanced formatting functions using Microsoft Office and other programs as needed.
• Prepare training resources including the use of Word and Power Point as well as printing, copying, and binding training materials, manuals, and handouts.
• Promote “Team Culture” through all interactions.
• Ensure a welcoming environment for training attendees.
• Communicate effectively with management and training department staff.
• Work closely with other trainers and serves as their backup as needed.
• Assist in the scheduling of training sessions.
• Assist in the scheduling of training classrooms and facilities.
• Set up classrooms for training sessions as needed including coordinating classroom set up with facilities and IT.
• Work with subject matter expert to help validate content is current.
• Collect feedbacks from trainees.
• Participate in train the trainer sessions, in order to be prepared to deliver content.
• Develop curriculum for new training programs.
• Develop curriculum for new training programs as well as reviews, evaluates, and modifies existing curriculum as needed.
• Maintain knowledge of policies in accordance with applicable regulatory requirement, external laws, and accreditation standards as it relates to the assigned business unit (BU).
• Assist in the training needs analysis process.
• Research, analyze and recommend external training programs.
• Audit and maintain library of training material and index of training sources.
• Attend conferences/trainings and bring back best practices to share with team in formal setting.
• Conduct needs analysis.
• Maintain Pre/Post training focus.
• Perform at intermediate competency for WebEx/E-Learning.
• Collaborate with Lead trainers on initiatives.

• One (1) or more of the following scenarios will be considered as qualifying experience:

• Two (2) or more years of experience as a “Trainer" Or
• Subject Matter Expert (equivalent to four (4) or more years of relatable experience) in the assigned department
• Bachelor's degree from an accredited institution required. In lieu of a Bachelor’s degree, one of the following applicable scenarios may be considered:

• In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.

• Two (2) years of progressive experience in Training
• Two (2) years of relevant work experience
• Candidate with an active, unrestricted, and unencumbered Registered Nurse (RN) issued by the California BRN without a Bachelor’s degree will require a total of two (2) years of progressive experience in Training.
• Candidate with an active, unrestricted, and unencumbered Vocational Nurse (LVN) license issued by the California Board of Vocational Nursing and Psychiatric Technicians without a Bachelor’s degree will require a total of four (4) years of progressive experience in Training.
• ATD Master Trainer Certification preferred

• Foundational knowledge of managed care practices
• Intermediate knowledge of fundamental training/ learning techniques for adult learning
• Must have thorough understanding of IEHP, department, policies and procedures typically gained from previous work experience
• Must have advanced understanding of learning, processes, and terms evaluation methods
• Must have working knowledge of office equipment
• Must be proficient in Microsoft Office, including Word and Power Point
• Must have advanced formatting and technical skills
• Must have excellent written and oral communication skills to produce and deliver quality training programs
• Ability to learn new computer software as needed
• Must be comfortable with public speaking and at ease moderating training classes often consisting of attendees with diverse personalities and backgrounds
• Must have ability to recognize the importance of customer service and work to incorporate traits of outstanding service into all facets of the training program
• Must adapt easily in an environment of constant change
• Must have attention to detail and the ability to multi-task
• Ability to understand and implement program objectives

Inland Empire Health Plan