Used Car Sales Manager

• Ensures sales personnel are motivated, thoroughly trained, and professional regarding customer interactions
• Manages trade-ins, sales, and delivery of new and new vehicles; Keeps a vehicle and sales history log
• Uses appropriate procedures for management; facilitates the Sales Department to generate expected levels of gross and net profit
• Establishes sales quotas for all sales personnel which meet their individual skill levels
• Supervises and runs all operations involving new and used vehicles
• Devises appropriate forecasts
• Stays current with sales management through skilled use of the appropriate computer systems
• Establishes and manages an inventory control system that takes into account net profit goals to eliminate the chance of lower than expected profits
• Keeps a balanced new inventory in relation to sales
• Consistently uses established procedures, such as tagging and proper storage, to provide fast and effective handling of warranty items
• Provides an appealing showroom, set up with vehicles and accessories to draw the interest of customers
• Supervises employees to ensure that facilities are clean and efficient
• Works together with General Manager to devise monthly and annual goals for the Sales department
• Establishes and maintains active programs to follow up sales; Prepares and presents reports to General Manager when needed
• Meets budgeted revenue and expense goals
• Attends pertinent training as available to keep current with sales department concerns and sales techniques
• Maintains a professional appearance and a neat work area in accordance with company policy
• Understands and follows work rules and procedures
• Follows lawful directions from supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Attends company meetings as required
• Other duties as assigned

• Exceptional customer service skills
• Ability to take on many rolls as they manage the day-to-day operations of the dealership
• Ability to easily build rapport with customer base and create a trusting work environment that is felt by the customers
• Sustains focus and clarity by prioritizing performance measures, collecting only information that will be new, selectively auditing performance, and encouraging individuals to self-assess and take their own initiative to continuously improve
• Fosters a cooperative team style; makes teambuilding a team challenge by focusing on the behaviors of a winning team
• Leads by example in all the above; maintains focus on brand building as the cornerstone of success; demonstrates integrity and trustworthiness, internally and externally; promotes self-reliance and continuous improvement
• Comfortable using internal and external IT systems where appropriate to convey and communicate information; Uses the most appropriate system to communicate different types of messages

Penske