Director of Food & Beverage at InterContinental Fujairah Resort
- Fujairah
- Permanent
- Full-time
- Prepare and manage a business plan/ budget with measurable targets for department within the financial parameters set down by the hotel budget
- Effectively monitor and analyze variations from the budget
- Develop systems that measure the cost effectiveness of the department
- Develop procedures that track, report on, and control the running costs of the department
- Contribute to the overall strategic plan of the business and help compile the annual hotel business plan
- Keep abreast of trends in your area and implement best practice initiatives
- Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Drive a great working environment for teams to thrive - linking up departments to create sense of one team
- Promote teamwork and quality service through daily communication and coordination with other departments
- Recommend or initiate any HR elated actions where needed
- Make sure all food and beverage equipment is in operational condition and regularly cleaned
- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
- Analyse guest insights to identify and meet customer expectations and build on guest loyalty
- Regularly communicate with guests to ensure expectations are met
- Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
- Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- Familiarizes yourself with Company Health and Safety Policies and ensure your areas promote and comply with them
- Take responsibility to rectify hazardous situations, reporting major areas of concern to your General Manager or designate
- Familiarizes yourself with property safety, first aid and fire and emergency procedures and actively enforce these in your area of responsibility
- Ensure security incidents in your operational area are reviewed and corrective measures implemented to prevent recurring incidents
- Develop quality management systems. With Purchasing Manager, develop and monitor the implementation of purchasing procedures
- Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
- Minimum five years' experience as a Food & Beverage Leader in a five star hotel. Experience in a resort is desirable
- High level of energy and drive to achieve operational and business goals
- Positivity and flexibility to work in small or large teams towards the success of own division as well as the overall hotel
- Ability to initiate and follow through new projects and drives
- A proven track record of creativity and innovation; out of box thinking
- Hunger for great guest service and high financial excellence
- Budgeting, Forecasting and Marketing excellence
- Ability to turn around products, services and promotions quickly as per the need of the hour
- Leadership capability to drive high levels of motivation, development and performance standards in a diverse team
- A personal drive for self-development and learning new ways of doing things
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