URBN Talent Development Specialist
Urban Outfitters
- Philadelphia, PA
- Permanent
- Full-time
- Oversee the day-to-day operation of collaboration and productivity tools: JIRA, SharePoint, shared Outlook and Zoom accounts and learning and development support platforms: UKG ProLearning LMS, LinkedIn Learning, Together Mentoring Platform, and HR Service Delivery
- Ensure smooth functionality, accessibility, proper license usage, and user-friendliness while monitoring system performance, troubleshooting issues, and working with internal partners and technical support as needed to resolve challenges
- Serve as a subject matter expert to advise stakeholders and business partners on how to best use our learning and development technologies
- Collaborate with stakeholders to understand their requirements and translate them into platform functionalities and features
- Oversee administration including content organization, developing best practices, and team standards
- Oversee learning administration including assigning training, reporting, and serving as a SME for learning designers
- Maintain a strategic partnership with HRIS team to best leverage talent products in UKG Pro
- Serve as the primary point of contact for platform vendors, managing vendor relationships, contracts, and service agreements
- Collaborate with vendors or internal technology/HRIS teams to resolve technical issues, implement upgrades, and optimize platform performance
- Support the end-to-end execution of the Performance Management process, coordinating timelines, activities, and stakeholder engagement
- Communicate system updates, changes, and enhancements to relevant stakeholders
- Develop and maintain resources and guides for internal team use to aid in workflow consistency, adoption of software, and workload organization and planning
- Assist with other talent and learning initiatives as applicable
- Support the effectiveness and efficiency of our systems and processes
- Monitor system enhancements and changes to, communicate updates to relevant stakeholders, and
- Stay updated on industry trends and best practices for leveraging technology and recommend innovative solutions to enhance our learning ecosystem
- Provide technical support and assistance to users, addressing inquiries, troubleshooting issues, and guiding them through the system functions
- Develop and deliver training sessions and materials to educate users on platform functionalities, navigation, best practices, and troubleshooting techniques
- Generate regular reports on usage, completion rates, and employee learning and performance outcomes, including leveraging our Business Intelligence Platform in UKG and other technologies as applicable
- Collaborate with Talent Analytics team to improve our ability to make data informed decisions for improving our systems and processes
- Systems Administration: Proficiency in managing daily use of platforms
- Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines effectively
- Adaptability: Willingness to learn about new technologies, tools, and trends in the learning and performance space to enhance system functionalities
- Project Management: Strong project management skills with the ability to plan, execute, and monitor complex projects, ensuring they are completed on time and within scope
- Data-driven Decision-Making: Analytical mindset to interpret data, generate insights, and drive data-driven decisions to improve processes
- Communication: Excellent communication skills to liaise with stakeholders, provide user support, and present insights and recommendations
- Detail-Oriented: Keen attention to detail for quality assurance and data accuracy
- Strategic Problem-Solving: Ability to troubleshoot technical issues, diagnose problems, anticipate user needs, and implement effective solutions in a timely manner
- Customer Focus: Dedication to providing excellent user experiences and addressing user needs promptly and professionally
- Proactive Time Management: Ability to prioritize tasks and respond promptly to time-sensitive issues, ensuring smooth operations and timely resolution of challenges
- At least 3 years’ experience in a relevant field (e.g. Human Resources, Business Administration, Information Technology)
- Previous experience in LMS administration, Performance Management, and project management roles
- Familiarity with HR processes and performance management best practices
- Proficiency in Microsoft Applications and Zoom
- Certification in LMS Administration or relevant technology is beneficial
- Demonstrated experience in fostering diversity and inclusion within the workplace, with a track record of supporting inclusive HR/Development practices
- Unite in communicating and collaborating with integrity
- Respect our planet, our world, and each other
- Build lifestyle brands through creative entrepreneurship
- Nurture meaningful connections with customers and employees